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Return Exchange Policy:
- All sales have 14 days to Return or Exchange their order. All order must be non used and in original packaging.
- All shipping and handeling fees will be at customers expense.
- Refunds will be issued with in 10 days of recieving the items.
- Refunds will be issued in the same payment method.
Return Policy for Defective, Damaged in Transit, Missiing or Wrong Part:
Please note that according to our store Policy: All customer claims must be notified within 3 days of receiving their product.
- Defective Part
If the part you received has a manufacturer's defect, call Customer Service at 1-888-219-7710. We do need you to send back the defective part before we ship you a replacement. Don't worry, we'll pay for the shipping costs to get the part(s) back by emailing you a pre-paid shipping label to you that must be placed on the original packaging, and please make sure that the merchandise is in the same condition. As soon as we receive the defective part and inspect it, we'll get a replacement on its way to you. Please note that according to our store Policy a Defective Parts constitutes a part that is not in proper working conditions according to OEM specifications. A part that does not fit customer´s vehicles does not constitute as a Defective Part. To initiate this process please us contact information stated below. We are not responsible for any charges cliente might incur from labor, or transportation due to defective part received.
- Damaged in Transit
Inspect your package(s) BEFORE you accept it from the delivery driver. If you see any damage and/or evidence of tampering on the outer packaging you MUST make sure that the delivery person makes a note of this damage on the delivery receipt. Without this note on the delivery receipt we cannot fix this problem for you. Once you've made sure the note of damage is on the delivery receipt, tell the delivery driver that you refuse to accept the damaged package, then call our Customer Service Team right away at 1-888-219-7710 and tell us so we can send you a replacement part. As soon as we confirm with our carrier that the delivery receipt has the note of damage, we'll get a replacement on its way to you. To initiate this process please us contact information stated below. We are not responsible for any charges cliente might incur from labor, or transportation due to damaged in transit.
- Missing Part(s)
If you don't have all the parts you ordered, first check the packing slip that was included with your shipment. In order to ship your order quickly and efficiently we may have split your order into multiple shipments. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you originally paid.
Second, check your email for messages from us providing additional tracking numbers for the rest of your items. You can check the whereabouts of the additional packages using the tracking number and the carrier's website provided in the email. You may also call our Customer Service Team at 1-888-219-7710 with any other questions. To initiate this process please us contact information stated below.We are not responsible for any charges cliente might incur from labor, or transportation due to missing parts.
- Wrong Part(s)
Our teams work really hard to make sure you receive the exact part(s) ordered, but sometimes things get mixed up and you might receive a part that's not correct. If this happens, call our Customer Service Team right away at 1-888-219-7710. A member of our Customer Service Team will explain what you need to do so the process works properly. To initiate this process please us contact information stated below. We are not responsible for any charges cliente might incur from labor, or transportation due to wrong part received.
Return & Exchange Contact Information
Contact us at 1-888-278-3390 . 1-888-219-7710.
Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 Buisness days for a credit to appear on your account.
International Auto Parts : 7845 NW 66St / Miami / Fl / 33166
NOTE: RA#´S MUST BE PLACED ON PACKAGES WHEN SHIPPED BACK TO US. REFUNDS AND EXCHANGES WILL NOT BE PROVIDED IF THE PACKAGE DOES NOT CONTAIN AN RA#